A work group is a collection of individuals who work together and share information and resources to accomplish a common goal or complete a task. However, each member of a work group typically works independently and is responsible only for their individual portion of the task. Work groups usually do not have a shared accountability for the outcomes of the task or project.
In contrast, a work team is a group of individuals who work collaboratively and are interdependent in their roles and responsibilities to achieve a common goal. Unlike work groups, members of a work team share accountability for the outcomes of the project or task, and their success is determined by the performance of the team as a whole, rather than individual contributions.
To determine if a group of employees is a work group or a work team, you should consider how they work together and whether their individual contributions are interdependent or not. If each employee works independently and is solely responsible for their own portion of the project, it is likely a work group. On the other hand, if employees collaborate, communicate, and rely on each other to complete tasks and achieve a shared goal, it is likely a work team.
An example of a work group might be a group of employees in a call center, each responsible for answering individual customer calls and resolving customer complaints. In contrast, an example of a work team might be a group of software developers working together to create a new application, where each developer is responsible for a specific portion of the code, but they must work collaboratively to ensure the entire application functions properly.
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