SUBDOMAIN 309.2 – GLOBAL BUSINESS Competency 309.2.4: Cultural Sensitivity

A. Three major cross-cultural differences that would need to be taken into consideration if a company were to expand into a foreign market are:

  1. Language and Communication: Language and communication styles vary greatly across cultures, and companies must take these differences into consideration when marketing their products in a foreign market. Companies should research the local language and communication styles in their target market to ensure that their marketing messages are appropriate and effective.
  2. Values and Beliefs: Cultural values and beliefs can have a significant impact on consumer behavior, and companies must understand these differences to effectively market their products in a foreign market. For example, in some cultures, individualism is valued, while in others, collectivism is preferred. Understanding these values can help companies tailor their marketing messages to resonate with their target audience.
  3. Legal and Regulatory Environment: Legal and regulatory environments vary across cultures, and companies must understand the laws and regulations in their target market to avoid legal issues and ensure compliance. For example, some countries have strict regulations on advertising certain products or require specific product labeling, which companies must adhere to.

B. Comparing U.S. business practices to practices in a proposed country for each of the 4 P’s of the marketing mix:

  1. Product: The product itself may need to be adapted to meet the needs and preferences of the local market. For example, a food company expanding to a country with a predominantly vegetarian population may need to offer more vegetarian options.
  2. Price: Pricing strategies may also need to be adapted to reflect local market conditions, including consumer purchasing power and competition. For example, a luxury brand may need to adjust its pricing strategy to be more affordable for the local market.
  3. Promotion: The promotional approach may need to be adjusted to reflect local communication styles and cultural preferences. For example, social media platforms that are popular in the U.S. may not be as widely used in other countries, so companies may need to explore other promotional channels.
  4. Place: The distribution strategy may also need to be adapted to meet local market conditions, such as the availability of retail space or local distribution channels. For example, a company expanding to a rural area may need to rely on local distributors to reach consumers.

C. Two distinct ethical issues that a business will need to understand and respect as it expands into a foreign market are:

  1. Bribery and Corruption: In some cultures, bribery and corruption are accepted practices, and companies may need to navigate these issues carefully to avoid legal and ethical violations. Companies should have clear policies and training programs in place to ensure that their employees understand and adhere to ethical business practices.
  2. Labor Practices: Labor practices vary across cultures, and companies must ensure that they are respecting local laws and regulations related to labor practices. Companies should also consider the impact of their business practices on local communities and strive to operate in a socially responsible manner.

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